At Visage, we work hard to provide our consumers with the best products. Before distribution, our team carefully examines each item to ensure smooth and precise delivery. We cannot accept any returns since personal care goods are non-returnable and cannot be used again once they have been opened. However, we can return the item if it is broken, close to expiring, or the wrong item. The consumer must have the unboxing video clip or images in order to return your merchandise.
Allow 1 to 10 working days from the day you return your package, for your exchange request to be fully processed and closed.
Please write to us within 7 working days of receiving the product that you would like to exchange or refund at vcare@o3plus.com with the following details:
Complaint Order Number
Invoice number
Details of your request or complaint
Images or videos to support the complaint, without which we cannot process the request
In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.
In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.
In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging
Mono carton refers to the O3plus box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.
Once all the details are received, it would take our team 7 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged.
In the case of a product refund, once your request is approved the refund will reflect in your account within 7 working days and you will be sent an email confirming the same.
All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
Address of dispatch
Name & Address of the customer
Order number
Contents of the package
Once the package is received by our warehouse team the exchange order will be processed within 48 hours. You will then be informed of the new consignment tracking details.
Please note orders for Gift boxes are not applicable for exchange or refund here.
