• Return & Refund Policy

Return & Refund Policy

Refund, Replacement & Cancellation Policy

At O3+, all orders undergo a strict quality assurance and verification process prior to dispatch to ensure accuracy and product integrity. This process includes, but is not limited to:

  • Verification of product details to ensure the correct item(s) are packed as per the customer’s order.
  • Weight checks of the parcel to match standard dispatch records and prevent discrepancies.
  • Inspection of product condition and packaging to ensure that the product is intact, properly sealed, and free from any visible damage or defects.
  • Secure packaging procedures to minimize the risk of damage during transit.

We cannot accept returns since personal care goods are non-returnable once opened. However, replacements or refunds may be provided if the product is damaged, expired, or incorrect.

Note: Customers must provide an uncut unboxing video and images to request a return or replacement.

1. Eligibility for Refund or Replacement

You may request a refund or replacement under the following conditions:

  • You received the wrong product.
  • The product was expired.
  • Complaints must be reported within 48 hours of delivery.
  • No complaints will be entertained beyond the allowed timeframe.
2. Refund & Replacement Policy
  • Approved refunds will be processed after verification.
  • COD charges are non-refundable.
  • Shipping charges are refundable only in cases of product/service issues.
  • Shipping charges are not refundable if delivery is refused.
  • COD Orders: Refunds will be processed to wallet or bank account within 14 working days.
  • Prepaid Orders: Refunds will be processed within 7 working days to the original payment method or wallet.
  • Replacement requests are subject to product availability.
  • Replacement dispatch timelines will be shared after approval.

To request a refund or exchange, email us within 48 hours at vcare@o3plus.com with:

  • Order Number
  • Invoice Number
  • Details of the issue

For exchanges, products must be returned in original packaging along with:

  • Dispatch address
  • Customer name and address
  • Order number
  • Package contents

Once received and verified, exchanges are processed within 48 hours. Please allow 1–10 working days for completion.

Note: Gift box orders are not eligible for refund or exchange.

3. Cancellation Policy
  • Orders can be cancelled only before dispatch.
  • Orders cannot be cancelled once shipped.
  • Customers may refuse delivery if necessary.
  • Inspect the parcel at the time of delivery.
  • Reject delivery if packaging is tampered or damaged.
  • Claims may not be accepted if delivery is accepted despite damage.
4. Dispatch Details
  • Orders are processed within 48 working hours.
  • Dispatch timings: 10:00 AM – 6:00 PM (Monday to Saturday, excluding holidays).
  • Shipped via authorized delivery partners.

For complaints, email: vcare@o3plus.com

Important Notes
  • Claims without proper proof may not be considered.
  • O3+ reserves the right to accept or reject claims after verification.